10/24/2024 Central FL DPC
Communication Improvements
Discussed ways to improve communication between parties involved in locates.
Focused on better ticket submission practices, including accurate locate descriptions and contact details.
Excessive Ticket Renewals
Renewing tickets without requiring new locates can slow down the system.
Tickets should only be renewed if work is to occur within 30 days of the original ticket submission.
Do not renew tickets when the job has been completed, communicate with office staff so ticket does not remain in the system.
Abandoned Facilities
Abandoned facilities "in place" may not always be located, due to lack of access or records, though some utilities may have the ability to locate them.
Design Tickets in Sunshine 811
Design tickets help utility contractors obtain facility records before starting projects.
Contractors must be members or associate members to submit design tickets.
Noncompliance Reports
Noncompliance reports are stored by Sunshine 811 and logged in the system.
A copy of the noncompliance report is sent to the excavators and the members.
Excavator 811 Tickets
Attachments added to Exactix can aid locators, but not all locators can view them.
Full, descriptive work area details are essential for accurate locates.
Ticket management systems vary across locate companies, and using GPS tools with precise language is recommended.
Exactix Updates
Sunshine 811 is working on implementing two-factor authentication and enforcing training requirements for user accounts.
Ongoing discussions on large project ticket management have begun.
3F Code (Ticket Disagreements)
Contractors receiving incorrect 3F code messages about agreements should deny them in Exactix, contact the locator, or reach out to the area liaison.
Noncompliance reports can be filed, and incorrect contact info might explain lack of locator response.
Getting More Involved
Encouraged members to engage more, update contact sheets, and bring new attendees to meetings.
Ensured that DPC meeting notifications are accurate and reach the right people.