How Your Site Information Impacts Utility Notifications

Did you know the map in Exactix is built from the site information you enter? The details you provide determine which utilities are notified—and whether your entire work area is covered.

When you enter your dig site in Exactix, the system generates a map based on the address details you provide. This map—not the locate description—determines which member utilities are notified.

Let’s look at two examples:

Example 1: You’ve selected a Street/Address ticket. If you enter “11 Plantation Rd” in the Site Information, the map will pull the parcel data for 11 Plantation Rd only. The map below shows only that address selected.

Example 2: Now let’s say you need to work at 11 and 15 Plantation Rd. The Exactix system lets you enter an address range (11-15) and the map will include the entire area between those two addresses. See UNDERSTANDING TICKET RULES: How to Enter Multiple Addresses on a Single Ticket.

Why This Matters

• You are working at 11 AND 15 Plantation Rd.

• If you enter only "11 Plantation Rd" in the site information, the system will not map or notify utilities located at 15 Plantation Rd. That means Company E would not be notified, and that critical line would be missed during the locate process.

Best Practice
Always make sure your site information reflects the full scope of your dig area. Accurate site details ensure the map covers every part of your project and that all affected utilities are notified. This small step helps avoid delays, reduces risk and keeps your work site safe.